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Customer Service

Contact Support   •   Ordering Online   •   Ordering By Phone   •   Shipping Policies   •   Return Policy

Contact Support

Contact us anytime with questions or concerns via email at bookstore@northwestu.edu. You can also contact us by phone at 425.889.5268.

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Call us at 425.889.5268. Our staff will assist you in placing your order over the phone.

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Shipping Policies

All of our shipments are packed to ensure the safety of your items in route. If you desire a different or faster shipping method than has been posted, feel free to call the bookstore.

Your order usually ships within 2 business days.

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Return Policy

  1. SAVE ALL SALES RECEIPTS OR PACKING SLIPS! Customer must have NU Bookstore register receipt or packing slip from shipment. There are no exceptions. The need for a receipt is to protect your investment from becoming someone else's reward. It is not an arbitrary policy to make you miserable.

  2. Cash refunds will be given only for cash. For checks, refund vouchers will be given for purchases made by check and cash given after a seven day period, to give time for your check to clear. Purchases made by credit card will be refunded to the credit card used with the purchase. Purchases on a student account will ONLY be refunded to your student account.

  3. Textbooks may NOT be returned or exchanged if:

    • the plastic shrink wrap has been opened or removed (when applicable)
    • the textbook has been damaged in any way
    • the accompanying CD or study aids are missing from the text package
    • the textbook is not in same condition as when purchased
    • the corners of the paperback books are bent or torn in any way
    • the textbook has been highlighted or written in (only applicable to new textbooks)
    • the textbook is a special order

    Restocking Fee: A 10% restocking fee will be charged for all returned textbooks unless accompanied by your new registration data (new schedule) showing the course has been dropped.

  4. Refunds and exchanges:

    • First and second week of fall or spring semesters ONLY
    • NO REFUNDS OR EXCHANGES AFTER THE SECOND WEEK of fall or spring semesters (or after the third day of summer semesters)

  5. We reserve the right to refuse refunds if the return does not meet the standards listed in our store policy.

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